A report by The British Retail Consortium has warned that up to 900,000 UK retail jobs could be lost as a result of rising costs for retailers. The increasing National Minimum Wage, associated National Insurance and mandatory workplace pension contributions are anticipated to cost UK retailers £3.26 billion per year, according to The Centre for Retail Research.

To compensate for rising overheads, retailers are expected to cut jobs, increase prices, or invest in technology to automate labour intensive tasks. This poses a dilemma for forecourt and convenience retailers, where success depends on providing superior speed of service, friendly face to face interaction, choice and value.

The challenge is how to reduce operational costs without reducing customer service levels.

What’s the solution?

Point Four’s latest innovations focus on reducing overheads whilst increasing customer satisfaction, repeat business and impulse purchases. Each module integrates into our core retail EPoS Management Solutions, so retailers need pay only for the functionality which meets their individual business requirements.

Loyalty - Reward repeat business whilst encouraging a positive customer experience with every transaction. Repeat customers spend up to 60% more per transaction! Point Four’s POS integrated loyalty opens up a world of data, providing an insight into individual customer shopping habits. Retailers can harness this information to provide targeted, personalised offers which will build loyalty and enforce a positive customer experience.

E-Commerce - 24 hour trading for increased market share. Our E-Commerce module uses our in-store EPoS operations to maintain your products. Products can be made available online with the simple click of a button.

Self Service Checkouts - The adoption of Self Service is a practical solution to reducing rising overheads. Our strategic partnerships and accreditations enable us to offer a unique range of Self Service Checkouts, designed for convenience and forecourts. With Self Service staff can be deployed more effectively in other areas of the store, improving overall performance and freeing staff to offer excellent customer service on the shop floor.

Him! a leading retail research company reveal that consumers prioritise customer service and value above price. Speed of service, staff friendliness, store layout and product availability are key to ensuring customer satisfaction. EPoS can assist in all these areas. The rich reporting functionality within our software enables retailers to monitor the performance of every product and category. With our Mobile App and Cloud Based Reporting, retailers can access performance data from any device, anytime, anywhere. Informed decisions can be made using the latest information, enabling retailers to respond swiftly to areas requiring attention.

Use EPoS to calculate a range of complicated offers and promotions to increase impulse purchases and customer spend. Additional purchases can be generated via promotional messages displayed on secondary screens at the POS.

Your choice of POS Solution will define your customer’s experience, determining the service speed and their choice of interaction. Point Four’s core solutions and modular enhancements offer a truly unique proposition for any retailer seeking to profit in today’s challenging market.

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